Privacy Policy of NorthWave Content Distribution B.V.

Effective date: 21 July 2026

1. Introduction and company information

This Privacy Policy explains how NorthWave Content Distribution B.V. (“NorthWave Content Distribution B.V.”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal data in connection with our content-distribution business activities.

NorthWave Content Distribution B.V. is established at:

Kleine-Gartmanplantsoen 14
1017 RR Amsterdam
Netherlands

Email: [email protected]
Phone: +31 20 648 73 15

This Privacy Policy applies to personal data that we process in the course of providing our services, managing our business relationships, operating our website and communication channels, and carrying out related administrative, contractual, technical, and legal activities.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your interactions with NorthWave Content Distribution B.V.:

  • Identification and contact data: name, business name, job title, email address, phone number, postal address, and similar contact information.
  • Account and communication data: account credentials, correspondence, support requests, preferences, and communication history.
  • Contract and transaction data: contract details, billing information, payment-related data, order details, service usage records, and invoicing information.
  • Technical data: IP address, device identifiers, browser type, operating system, log files, and website usage data.
  • Marketing and preference data: consent records, subscription preferences, and engagement with our communications.
  • Content and distribution data: information necessary to distribute, manage, track, or report on content delivery, rights administration, campaign performance, and related service operations.
  • Other information you provide: any personal data included in forms, emails, calls, or other communications with us.

We may collect personal data directly from you, from your organization, through our website, via email or telephone, from business partners, service providers, public sources, and from technical systems used to operate our services.

3. Purpose of data processing

NorthWave Content Distribution B.V. processes personal data for the following purposes:

  • to provide and operate our content-distribution services;
  • to manage business relationships and communicate with clients, suppliers, and other partners;
  • to prepare, conclude, and perform contracts;
  • to manage billing, payments, and accounting;
  • to administer customer support and respond to inquiries;
  • to maintain and improve our website, systems, and services;
  • to monitor service performance, usage, and technical functionality;
  • to conduct internal reporting, planning, and business analysis;
  • to comply with legal, tax, accounting, and regulatory obligations;
  • to prevent fraud, misuse, and security incidents;
  • to send marketing communications where permitted by law and, where required, with consent;
  • to protect our rights, interests, and property, and those of our clients and partners.

4. Legal basis for processing

We process personal data only where we have a lawful basis to do so. Depending on the context, our legal bases may include:

  • Performance of a contract: where processing is necessary to enter into or perform a contract with you or your organization;
  • Compliance with legal obligations: where processing is necessary to meet legal, tax, accounting, or regulatory requirements;
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms;
  • Consent: where you have given clear consent for specific processing activities, such as certain marketing communications or optional cookies where applicable.

Where we rely on legitimate interests, these may include operating our business efficiently, improving services, securing our systems, preventing abuse, and maintaining business communications.

5. Data sharing and third parties

We may share personal data with third parties when necessary for the purposes described in this Privacy Policy. These third parties may include:

  • IT and hosting providers;
  • software and cloud service providers;
  • payment service providers and banks;
  • accountants, auditors, legal advisors, and other professional advisers;
  • analytics, communication, and customer support providers;
  • business partners, distributors, and delivery-related service providers;
  • public authorities, regulators, and law enforcement agencies, where required by law;
  • any successor entity in the event of a merger, acquisition, restructuring, or sale of assets.

We require service providers and other third parties to process personal data in accordance with applicable contractual and legal requirements and to implement appropriate safeguards.

6. Data transfer to third countries

Depending on the services we use and the location of our partners or service providers, personal data may be transferred to or accessed from countries outside the European Economic Area (“EEA”).

Where such transfers occur, NorthWave Content Distribution B.V. will take appropriate measures to ensure that personal data is protected in accordance with applicable data protection requirements. These measures may include:

  • standard contractual clauses or equivalent transfer mechanisms;
  • reliance on adequacy decisions where available;
  • technical and organizational safeguards, such as encryption and access controls;
  • assessment of transfer risks and additional protective measures where appropriate.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, or as long as required or permitted by law.

The retention period depends on factors such as:

  • the nature of the relationship and the relevant service or contract;
  • legal, tax, accounting, and regulatory retention obligations;
  • the need to resolve disputes, enforce agreements, or establish legal claims;
  • the duration of applicable consent, where processing is based on consent.

When personal data is no longer needed, we will securely delete, anonymize, or archive it in accordance with our retention practices and applicable law.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

  • Access: the right to request confirmation of whether we process your personal data and obtain a copy of that data;
  • Rectification: the right to request correction of inaccurate or incomplete personal data;
  • Erasure: the right to request deletion of personal data in certain circumstances;
  • Restriction: the right to request that we restrict the processing of your personal data in certain situations;
  • Data portability: the right to receive personal data that you provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transmitted to another controller;
  • Objection: the right to object to processing based on legitimate interests and to object at any time to processing for direct marketing purposes.

To exercise your rights, please contact us using the contact details below. We may ask for additional information to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

9. Withdrawal of consent

Where we process personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

If you withdraw consent, we may no longer be able to provide certain optional services or communications. To withdraw consent, you may contact us at [email protected] or use any unsubscribe mechanism provided in our communications, where applicable.

10. Right to complain

If you believe that our processing of your personal data infringes applicable law, you have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We encourage you to contact us first so that we can address your concerns directly and promptly.

11. Data security

NorthWave Content Distribution B.V. implements appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or misuse.

These measures may include, where appropriate:

  • access controls and authorization management;
  • encryption and secure transmission methods;
  • monitoring and logging of relevant system activity;
  • physical and electronic safeguards;
  • backup and recovery procedures;
  • staff confidentiality obligations and security awareness measures;
  • vendor and supplier security assessments where appropriate.

While we take reasonable steps to protect personal data, no security system is completely immune from risks. We therefore cannot guarantee absolute security.

12. Contact information

If you have any questions, requests, or concerns about this Privacy Policy or our processing of personal data, please contact:

NorthWave Content Distribution B.V.
Kleine-Gartmanplantsoen 14
1017 RR Amsterdam
Netherlands

Email: [email protected]
Phone: +31 20 648 73 15

13. Changes to privacy policy

NorthWave Content Distribution B.V. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or technological developments.

The updated version will be published with a revised effective date. Where required by law, we will notify you of material changes through appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

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